Refund & Returns Policy – Physical Products

Refunds are accepted only under the following conditions:

  • The product remains sealed in its original packaging.

  • The product has not been worn or used.

  • The protective film on the palm is intact and unpeeled.

  • The product arrives with a genuine manufacturing fault or defect.

  • The product is lost in transit, with proof provided (for example, no confirmation of signed delivery).

Returns Terms & Conditions:

  • Returns must be made within 14 days of purchase. After this period, returns cannot be accepted.

  • All items must be returned in their original condition and packaging.

  • Customers are responsible for covering return postage costs.

Refunds cannot be issued for:

  • Shipping charges.

  • Diamond Grip latex gloves once the palm’s protective film has been removed (including any damage caused during removal).

  • Gloves showing natural wear or deterioration through fair use. Latex is a natural material and will begin to wear from the first use. The rate of wear varies depending on the goalkeeper’s age, technique, playing surface, and usage.

  • Gloves showing wear due to incorrect preparation or lack of care, as detailed in the glove care instructions provided with every order.

How to Return an Item:
To arrange a return, please visit our CONTACT US page.

Important: If a delivery address is entered incorrectly by the customer and/or the order is returned to our warehouse and/or not received, the shipping fee or product will not be refunded. If you wish for the order to be resent, a re-order and shipping charge will apply.

By completing your purchase, you confirm that you have read, understood, and agreed to the terms of this Refund and Returns Policy.

Refund Policy – Digital Products

Please read carefully before purchase.

By purchasing and downloading any of our digital PDFs, you confirm that you have read and agreed to our Terms and Conditions.

All sales of digital products are final.

  • Due to the nature of digital content, once a file is purchased, sent and downloaded, it cannot be returned or “unused.” Upon purchase, it is considered ‘consumed’.

  • For this reason, we cannot issue refunds on any downloadable products.

Price Fluctuations:

  • If the price of a guide increases after your purchase, no action is required — your order remains valid at the price you originally paid.

  • If the price of a guide decreases after your purchase, you are entitled to claim the difference within 30 days of the price change. For example, if you purchased an Ultimate Guide at £150 and it is later reduced to £90, you may request a £60 refund within this period. After 30 days, this right is forfeited.

If you have any questions, please visit our CONTACT US page and our team will be happy to assist you.

Our Guarantee to You:

Every digital product is carefully researched, professionally written, and tested with real goalkeepers to ensure it delivers practical, high-quality support. These resources are designed to give you the same standard of insight and progression you would expect from in-person professional coaching. But, in a format you can access anytime, anywhere.

By completing your purchase, you confirm that you have read, understood, and agreed to the terms of this Refund and Returns Policy.