You, the individual, agree to all the terms and conditions outlined below once the booking has been confirmed.
Payment: Payment will be strictly made via bank deposit into the business account provided to individuals at least 24 hours before the commencement of the goalkeeper session. The payment via bank transfer must be accuratelyreferenced with the student’s name and date. EG: JOHN DOE 6/10/22
Refund policy: Completed sessions cannot under any circumstances be refunded. Non-completed sessions with more than 48 hours of notice will be permitted a refund if requested (see sections 3 and 4) However, the refund will exclude the 20% tax liable as a result of your request for refunded monies. If a session has been paid for and booked, but the client fails to attend, rearrange or communicate regarding attendance within 365 days of the booking, the payment for the session will be forfeited, and no refund will be issued.
Rescheduling Policy: Remember, once you have booked a session with me it means that I have reserved time in the schedule exclusively for you and It is expected that you provide the same courtesy. Rescheduling is permitted with 48-hour notice before the commencement of any tutoring and goalkeeper sessions. The rescheduled session will be booked either the following week at the same time OR the next available time that can be attended by both parties.
If you have booked a significant amount of weeks in advance (12 Sessions +) you are expected to see the sessions through, we have a mutual understanding that you intent to complete each session agreed upon booking. However, if you request a permanent change before 50% of your sessions have been completed, be assured I will do my utmost best to find an alternative training slot. However, please note, you are not guaranteed to find a suitable reoccurring training slot straight away, this can be due to another student occupying that training slot. Due to your prolonged booking, it is likely there were other students that were refused during that time, and potentially can no longer replace you - this causes an unfair financial detriment to the business. As a result, your current training slot will be charged the normal rate (see section 3 and 4) at the originally agreed time each week that passes until a suitable slot is suitable by both parties. Remember, once you have booked a session with me it means that I have reserved time in the schedule exclusively for you and It is expected that you provide the same courtesy.
A request to reschedule a session without using the 48 hours notice period before the commencement of your session WILL BE responsible to cover 100% of the session costs. Unless an individual on our cancellation list is available to cover your responsibility and take your place.
Cancellation Policy: Remember, once you have booked a session with me it means that I have reserved time in the schedule exclusively for you and It is expected that you provide the same courtesy. To avoid a cancellation fee, you must cancel your session with 48-hour noticebefore the commencement of tutoring and goalkeeper sessions.
A request to cancel a session without using the 48 hours notice period before the commencement of your session WILL BE responsible to cover 100% of the session costs. However, if another student on our cancellation list is available to attend the session you cancelled, they will assume the responsibility of your session cost and attendance. Please see section 2 about our refunding policy.
PLEASE NOTE: The cancelation and rescheduling T&Cs are there to protect all parties involved. Though cancelations 9:00PM THE DAY BEFORE are strictly not accepted, I will use discretion whether to accept a cancellation or reschedule the request before 8:59PM THE DAY BEFORE. This will only be for reasons for unfortunate events such as medical emergencies that require the attention of a physician or bereavement. Not illness or injury. Furthermore, While we fully encourage and appreciate your commitment to participating in matches, it is important to note that last-minute requests to play in place of your booked session do not constitute a valid reason for cancellation without adherence to the cancellation fee.
I reserve the right to cancel a session within any time-frame, however, remain assured this is only used for extreme, unavoidable circumstances. YOU ARE NOT RESPONSIBLE and will not be liable for a FEE if I am the one responsible for cancelation or reschedule.
Indemnity / Limitation of Liability: If the unlikely and unfortunate event of the worst case scenario, I have insurance available to protect you and myself.
You, the individual, agree to all the terms and conditions outlined above once the booking has been confirmed.
