Terms and Conditions:
You, the individual, agree to all the terms and conditions outlined below once the booking has been confirmed.
1. Payment Policy
Payment must be made via bank transfer to the business account provided at least 24 hours before the start of your goalkeeper session. The transfer must include the student’s full name and the session date as the payment reference (for example JOHN DOE 06/10/22).
Late Payment Fee: A late payment fee of 15% will be applied to any payments not received by the agreed due date. This charge covers the administrative time spent chasing late payments and supports the continued running of sessions, including facility and equipment costs. This fee will not apply if you have informed me at the time of booking that you require extra time to make payment, and we have agreed on this in advance. I value good faith and honesty, so arrangements made upfront will always be respected.
2. Refund Policy
Completed sessions are non-refundable under any circumstances.
Sessions cancelled with more than 48 hours’ notice may be refunded upon request, but the refund amount will exclude the 20% tax liability incurred through the refund process.
If a session is paid for and booked but the client fails to attend without prior arrangement, the session fee will be forfeited.
If I have agreed in good faith to extend your payment deadline and allow you to pay at a later date, you remain fully liable for the session fee. Should you forget, change your mind, or make other arrangements during the reserved session time without notifying me at least 48 hours in advance, the full cost of the session will still apply.
Voucher sales are non-refundable. As a sole trader, everything earned is immediately reinvested back into the business to cover costs, taxes, and future planning. Refunding vouchers would create financial and scheduling difficulties, so instead, they may be transferred to another person or redeemed for an alternative service/product of equal value. It is the purchaser’s responsibility to attend sessions within the generous 365-day timeframe from the date of purchase. Please review this advice before purchasing: Which? - What are my rights with gift vouchers and cards?
3. Rescheduling Policy
When you book a session, that time is reserved exclusively for you. It is expected that the same courtesy is extended in return.
Rescheduling is permitted with a minimum of 48 hours’ notice. The replacement session will be arranged for the following week at the same time, or at the next mutually available time slot.
If you have booked 12 sessions or more in advance, you are expected to complete all agreed sessions. Requests for a permanent change before 50% of sessions have been completed will be accommodated where possible, but a suitable recurring slot cannot be guaranteed immediately due to existing bookings. In this case, your original time slot will remain active, and you will continue to be charged at the agreed rate each week until a new time and day is arranged and confirmed by both parties.
Requests to reschedule without the required 48 hours’ notice will result in being charged 100% of the session fee, unless another client from the cancellation list can take your place.
4. Cancellation Policy
Cancellations must be made with at least 48 hours’ notice to avoid being charged the full session fee.
If another client from the cancellation list can take your place, you will not be charged.
Discretion may be applied for exceptional circumstances such as medical emergencies requiring a physician’s attention or bereavement. Illness, minor injuries, or last-minute match invitations are not considered valid reasons for avoiding the cancellation fee.
If I cancel or reschedule for any reason, you will not be charged.
5. Additional Notes
The cancellation and rescheduling terms are in place to protect both the client and the business. While cancellations at 9.00pm the day before are not accepted, requests made before 8.59pm the day before may be considered under exceptional circumstances such as medical emergencies or bereavement.
6. Indemnity / Limitation of Liability
In the unlikely event of an incident, insurance is in place to protect both the client and the coach.